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The Ideal Financial Advisor: Part Human, Part Droid?

Wouldn’t it be great if you could assemble your own Frankenadvisor — part efficient, passionless robot, and part intuitive, caring human financial advisor?

You might get your chance. In the few short years robo-advisors (digital advisory services) have been around, they’ve typically been positioned as the polar opposite of human advisors, who work with affluent clients. The middle of the spectrum is starting to fill in with hybrid services. That means the “mass affluent” — consumers with portfolios worth several hundred thousand dollars — have a chance to get custom advice when they need it and rely on algorithms the rest of the time, financial consultants say.

Although robo-advisors, such as Betterment, present a public facade of totally automated services, their business models include introducing account holders to real-life advisors. Meanwhile, traditional investment firms such as Charles Schwab and Vanguard are offering entry-level automated investing services that are also intended to funnel new clients to human advisors. And independent advisors are joining industry networks that equip their operations with many of the functions and efficiencies of robo-advisors.

Even staunchly traditional wealth managers are warming up to backroom robo-advisor-like services, says Stuart DePina, group vice president for Envestnet, a Chicago-based investment platform that is used by 40,000 advisory firms. While retired clients probably won’t cotton to getting their investment advice mainly through an online portal, those clients’ less wealthy children and grandchildren might love the digital service, DePina says. Traditional advisors view the automated services as a way to “scale their business,” he says. “Smart firms are realizing that this is a way for me to get a foot in the door with clients that are building assets.”

That means a well-established advisor might be very open to a hybrid approach for clients with several hundred thousand dollars in assets, DePina says.

One way to open the conversation and signal that you are looking for more than a robo-advisor but less than a full-fledged traditional relationship is to ask, “Does your firm offer a function that helps me self-manage my account?” DePina recommends.

Use terms like “digital advice platform” to talk the advisor’s industry lingo. Or just come right out and say that you have or are considering an account with a robo-advisor but still need some guidance from a human advisor.

Meanwhile, some advisors and industry experts have reservations about the short track record and less-than-universal relevance of robo-advisors. In early May, the Securities and Exchange Commission issued an investor warning about automated investment services, advising individuals to scrutinize the underlying assumptions about projected returns.

Some experts point out that robo-advisors have only been operating in a bull market and haven’t yet been tested during a downturn.

And robo-advisors assume a substantial amount of investor knowledge and confidence, experts say. Robo-advisors are great if you already know what you’re doing and just need an efficient technology to put your plan into action, says John Diehl, senior vice president of strategic markets for Hartford Funds.

But if you aren’t sure what you need — either now or in the future — you are on your own. “The robo-advisor platform gives people information, but it doesn’t give them conversation,” Diehl says. “You need a conversation with a person to either challenge or confirm what you’re thinking. The robo-advisor will ask you questions and make recommendations accordingly. But are you asking the right questions? And what if you have questions that it can’t answer? Who do you talk with?”

A recent survey of 500 consumers sponsored by Hartford Funds found that most clients of financial advisors want more, rather than less, information. For instance, 22 percent reported that they wanted advisors to spend more time explaining financial planning strategy and how to improve lagging investments.

Robo-advisors are already changing clients’ expectations, says Steve Scanlon, co-founder of Dallas-based Guardvest, an online consumer feedback service for investment advisors. The robo-advisors openly discuss fees and options for additional services, he says. “You’ll get a look into your portfolio that you don’t get with an advisor. The downside is that they’ll try to sell you on other services,” Scanlon says.

Potential clients are realizing that they need to ask both robo-advisors and human advisors the same questions before handing over their portfolios, Scanlon adds. “If you’re facing significant life changes, can you trust any advisor for the first time with your assets?” he asks.

And, Scanlon says, it’s also reasonable to ask a human advisor to disclose fees and projected fees to the same degree as the robo-advisors. “Most investment advisors can’t tell you exactly what it’s going to pay,” he says. “They’ll say that the base fee is, say, 1 percent of assets under management, but there are loads, markups, markdowns and transaction fees as well. The real question is what are you paying in total to have your money managed? It could be as much as 2.7 percent. That’s why you have to look at your actual return, not the market averages for fees.”

More from U.S. News

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The Ideal Financial Advisor: Part Human, Part Droid? originally appeared on usnews.com

Don’t Settle for Student Loans to Pay for Online Education

Online college programs are becoming a more popular choice for prospective students, with one study finding that more than 6 million students enrolled in at least one online course in fall 2015. The popularity of these courses can be attributed in part to their flexibility with working adults' schedules, students' ability to progress more quickly through online programs and, oftentimes, cheaper tuition. [See 10 low-cost online bachelor's programs for out-of-state students.]Online degrees can be beneficial to many college students, but some studies have shown online learners complete their programs at lower rates than students at traditional brick-and-mortar campuses. Individuals with student loans but no degree comprise two-thirds of defaulted borrowers. Though these numbers are not encouraging, just like for traditional programs, there are ways to reduce how much you'll need to borrow for an online program to ensure you won't become one of these statistics. Don't just settle on borrowing student loans to cover the whole cost of your program and living expenses. Instead, start thinking about how to cut costs and cover your balance in different ways, such as the following. -- Grants and scholarships: Even though you are taking an online course, you can still apply and receive grants and scholarships. But your first step should be to complete the Free Application for Federal Student Aid, commonly referred to as the FAFSA, which will allow you to receive a Pell Grant if your expected family contribution is low enough. The EFC criteria and award amounts are adjusted annually, but the 2017-2018 academic year awards range from $606 to $5,920, which could significantly lower the amount you borrow annually. Your next step is to apply for scholarships. You can start by checking online scholarship search engines, such as the Salt Scholarship Search, College Board's BigFuture and Peterson's. But don't forget to take advantage of local organizations and your school's financial aid office. Both may offer scholarships that you can't find with a national scholarship search. [Review these 10 sites to kick off your scholarship search.]For instance, organizations like the Elks Club, Knights of Columbus or the Rotary Club typically offer scholarships annually to local students. Just because you're going to school online doesn't mean you're ineligible. Visit your local library for scholarship listings, and ask around town. You might be surprised how many local organizations offer scholarships. While these scholarships typically aren't large, every little bit counts. Each dollar you receive in a scholarship is a dollar you don't have to borrow and pay interest on. -- Work-study: Another option for online students may be work-study awards. Not all students enrolled in online programs are eligible, but students at some schools -- including, for example, SUNY Empire State College and Liberty University -- are. Work-study awards are not given upfront like scholarships and grants. In most cases, they are an offer to earn up to the awarded amount if you secure an eligible work-study job. While there is a misconception that all work-study jobs must be on campus, students can work for off-campus, nonprofit or public employers as long as the work is in the public's interest. You may be able to work for a for-profit employer if the job is relevant to your course of study. No matter who the outside employer is, it will need to have an established agreement with your college for you to receive work-study funds. Remember, to be eligible for federal financial aid, you must be enrolled and pursuing a degree or certificate. If you're not working toward a credential, Pell Grants and work-study won't be option, but you may still be able to take advantage of private scholarships -- just be sure to read the eligibility criteria carefully. [Explore what to know about financial aid in online programs.]-- Pay as you go: One of the great benefits to enrolling online is the flexible schedule, which can allow you to complete your college coursework around your responsibilities. But prospective students often overlook using their part- or full-time job earnings as an option for paying for college. Almost 80 percent of college students in 2015 worked at least part time while attending classes, according to the National Center for Education Statistics. By budgeting and thinking strategically about your college costs, you can likely reduce your dependence on student loans by paying a portion out of pocket. Many -- but not all -- online programs are less expensive than traditional programs and often have shorter payment periods. Six, eight or 10 weeks are common course durations. Because of the frequency of payments in an online setting, you may be well-placed to pay as you go and possibly avoid borrowing altogether. Attending college online and avoiding student loans may be challenging, but if you are willing to put in the effort, you can limit the amount you need to borrow. More from U.S. News Q&A: Understanding Student Loan Discharge Eligibility Student Loan Refinancing Isn't Right for All Borrowers
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