BOSTON (AP) — Police and state inspectors are trying to determine why an elevator door at Boston’s Fenway Park was open before a woman plunged two stories down the elevator shaft after a game, officials said Saturday.

The 22-year-old woman fell from the fourth floor and landed on the roof of the elevator, which was stopped on the second floor. It happened late Friday after the Red Sox lost to the Detroit Tigers, said Steve MacDonald, a spokesman for the Boston Fire Department.

Power to the elevator was shut off, and firefighters climbed through the elevator’s emergency hatch to reach the woman, who was transported to Beth Israel Deaconess Medical Center, MacDonald said.

“Everyone worked together to get her out as soon as possible,” he said.

MacDonald said the woman was unconscious at the scene with injuries that appeared serious. A hospital spokesman said no information would be released about the woman’s condition.

Terrel Harris, a spokesman for the state Department of Public Safety, said the elevator has been taken out of service and would not be used again until inspectors conduct a full investigation.

The Red Sox said in a brief statement that the team would have no comment on the incident because of the ongoing investigation and out of respect for the woman’s family.

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