POSTED DATE: September 6, 2013
Title of Position: IT Manager
Schedule: M-F or as needed
Status: Full Time, Hourly
LOCATION: 3400 Idaho Ave. N.W. Washington, DC

QUALIFICATIONS:

• Degree in Computer Science, Business Administration, or related field, preferred.
• Minimum of five (5) years experience in technical operations management and/or an equivalent combination of eduction and experience.
• Broad knowledge of information technology processing systems, concepts, and methodologies.
• Demonstrated aptitude for learning new technologies.
• Project an appropriate professional appearance and demeanor.
• Ability to work in compliance with company policies and procedures.
• Ability to function in a team environment.
• Ability to work established schedule and other hours as needed.

DUTIES:

Work with IT Director to plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department.

ESSENTIAL JOB FUNCTIONS:

• Responsible for the IT infrastructure services including desktop applications, Local area networks, IT security and telecommunications.
• Provide operational reporting and feedback to IT Director in the form of frequent communication on the status and fitness of organizational IT operations.
• Provide computer technical support, (i.e., answering technical questions and troubleshooting computer problems).

KEY RESPONSIBILITIES:

• Manage IT Helpdesk staff.
• Recommendations and assistance with the design and implementation of new systems as well as implementing improvements and upgrades to existing infrastructure.
• Systems Administration and Server management for core IT Infrastructure services.
• Monitoring and remediation support for network infrastructure services, including switches and firewalls.
• Execution of IT security initiatives as directed by the IT Director, based on both local and corporate policies, as well as industry best practice.
• Execution of a comprehensive data backup and disaster recovery plan.
• Maintain and administer an incident ticketing system which provides for an easy and organized way to track, monitor, and communicate ticket resolution status back to the person reporting the problem.
• Maintain an up to date hardware and software inventory, as well as an asset refresh plan.
• 2nd/3rd Tier technical support for incidents escalated from desktop support personnel.
• Other duties as assigned.

PHYSICAL REQUIREMENTS: